Privacy Statement and GDPR

Ah the new GDPR (General Data Protection Regulation). Were you fed up of all the emails asking you to resubscribe or was it just me? Some of them from companies you have no idea how they have your details in the first place. Well buh bye. I'll be very happy not receiving any further communication from you thanks very much. And don't get me started on those calls that go something like this:

"Hi, I'm calling about your recent car accident..."

Jeez! GO AWAY!

We understand what it's like when your data is used and abused and shared with some random from India so we'd like to assure you that any data processed about you by us is respected and protected with absolute care. You can read our official Privacy Policy below:

 

 

Our Privacy Policy 

 

Summary

The Mantique is committed to ensuring the security and protection of your personal information that we process and as such we have appointed Liz Raffles as our new Data Protection Officer. You can contact Liz direct about any data protection and privacy queries by emailing privacy@themantique.com.

  • We keep the data we hold about you to an absolute minimum.
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you and meet our legal obligations.
  • We delete your data when it is no longer needed or at your request.
  • We never sell your data to third parties and your data is only shared with trusted third parties for very specific reasons (see below).

Personal Information we collect and use 
 
The Mantique collects email addresses and certain other Personal Information to contact you about events, offers, new products and other information that might be of interest to you. You can review, amend or ask to have this information deleted at any time, by emailing privacy@themantique.com. 
 
Sharing and transferring your personal data 
 
Your data is only shared with trusted third parties who help us provide certain aspects of our services, specifically we engage third parties to:
  • Facilitate the sending of emails to customers and suppliers.
  • Facilitate customers in making credit card payments.
  • Manage our sales and customer support services to you.
We also have to share information and data to comply with applicable laws, regulations, legal process and enforceable Governmental requests.

 

Retaining your personal information 

We will hold your information for as long as is needed to provide our services to you. We may also hold some of your information for as long as is necessary to meet legal requirements, resolve disputes, prevent fraud or enforce our terms and conditions.

 

Keeping your personal information safe

Your personal information is held on Shopify, a secure platform that meets our (and your) high security and confidentiality expectations and fully complies with GDPR. We limit access to your personal information to those that have a genuine business need to know it, and are subject to a strict duty of confidentiality.

We also use Mailchimp, a secure platform to facilitate us in sending email communication. Mailchimp also meets our (and your) strict security and confidentiality expectations and fully complies with GDPR.

Shopify's Privacy Policy can be found here.

Mailchimp's Privacy Policy can be found here.

 

We hope that we can resolve any queries or concerns you may have about the way we process your information but if you are not happy with how we manage your information then you have the right to lodge a complaint with a supervisory authority. For the UK please see https://ico.org.uk/concerns/

 

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